S.S. Yongala Shipwreck Dive

Cancellation Policy

A minimum of 14 days' notice is required to re-schedule or alter all or part of a reservation.

Any date and/or name change will incur a $20 administration fee.

We are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time, and during our standard business hours (9 am-5 pm), to allow us to contact the tour provider. All cancellation requests must be in writing and sent via email to: [email protected]. Any emails received outside of these hours will be considered received the following day.

Cancellation fees are as follows:

• 20% cancellation fee 14 days or more before departure
• 40% cancellation fee within 14 days and 48 hours before departure
• 100% cancellation fee within 48 hours before departure and for "No Show"

There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather, etc.
All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation, and medical cover.

Operator Refund Policy:

• Please note this trip is highly weather dependant. a DAY TRIP is only confirmed when the forecasted weather conditions are safe enough to travel and minimum passenger numbers have been met. The final trip status updates from Adrenalin Snorkel and Dive are sent from 4pm the afternoon prior to your scheduled trip.
• If a scheduled tour/ course is cancelled due to unfavourable weather or unforeseen circumstances prior to the scheduled departure/ start date we offer you the option to transfer to a tour/ course on another day, where possible. If rescheduling is not an option, a full refund will be provided.
• All trips and courses are conditional on weather conditions, management’s discretion, vessel availability and minimum participants.
• We will not be held financially responsible for any alternative arrangements made by the customer if a trip is delayed or cancelled. Trip fees will not be refunded if you are unable to board in time for the scheduled departure, or if you are unable to complete all activities.